Storage Mayfair Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Mayfair provides storage, removal, collection, delivery and associated services to you as a consumer or business customer in the United Kingdom. By placing a booking or using our services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following words have the meanings given below:
Customer means the person or business who requests or purchases the services.
We, us, our means Storage Mayfair.
Services means any storage, removals, packing, handling, transport, collection, delivery or related services that we agree to provide.
Goods means the items and belongings that you ask us to handle, store, transport or otherwise deal with.
Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions.
2. Scope of Services
Storage Mayfair provides storage services and removal services, including packing, loading, transportation, unloading and associated handling of your goods. The exact scope, dates and locations of the services will be as set out in our written or electronic confirmation of your booking.
We may provide services in multiple stages, including collection from your premises, transport to storage facilities or onward delivery to your designated address. Any additional services not expressly agreed in the booking confirmation may incur extra charges and will be provided only if we agree in writing or by recorded electronic communication.
3. Booking Process
3.1 Initial enquiry
You may request a quotation for our services by providing details of your requirements, including origin and destination addresses, approximate volume or list of goods, dates, access conditions, and any special handling requirements such as fragile goods, heavy items or dismantling and reassembly.
3.2 Quotations
Any quotation we provide is based on the information you supply and is subject to adjustment if your requirements or circumstances change. Quotations are not binding offers and may be withdrawn or amended before you accept them. Unless stated otherwise, quotations are valid for a limited time, after which they may be updated to reflect current pricing and availability.
3.3 Acceptance and confirmation
A booking is only confirmed when we explicitly accept your request and send a written or electronic confirmation setting out the services, dates, estimated charges and any specific terms. At our discretion, we may require a deposit or prepayment before confirming a booking. You are responsible for checking the details in the confirmation and notifying us promptly of any errors or discrepancies.
3.4 Customer obligations at booking
When placing a booking you must:
Provide complete and accurate information about the services required, including any restricted access, parking limitations, time restrictions, or need for special equipment.
Inform us of any goods that are unusually heavy, bulky, valuable or fragile, or which require specialist handling.
Confirm that you have full authority to request the services in relation to the goods and the premises involved.
4. Payments and Charges
4.1 Pricing
The price for the services will be as set out in our booking confirmation or subsequent written agreement. Prices may include charges for labour, vehicles, storage units or space, packing materials, fuel and reasonable travel time. Additional charges may apply for waiting time, access difficulties, additional labour, out of hours work, changes requested by you, or unforeseen circumstances outside our reasonable control that increase the time or resources required.
4.2 Deposits and advance payments
We may require a deposit or advance payment as a condition of booking. Deposits are applied against the final invoice for the services. If you cancel your booking, deposits may be refunded or retained in accordance with the cancellation terms set out below.
4.3 Payment terms
Unless we agree otherwise in writing, all charges for removals and associated services are due and payable on or before the date of service. Storage charges are payable in advance for the relevant storage period. We may issue invoices electronically or in writing. Payment must be made in cleared funds using accepted payment methods as advised by us.
4.4 Late payment
If you do not pay any amount due by the required date, we may:
Charge interest at a reasonable commercial rate from the due date until payment is received in full.
Withhold performance of services or suspend access to stored goods until all outstanding sums and any applicable charges are paid.
Exercise a lien over your goods in our possession, meaning we may retain them until full payment is received.
4.5 Price adjustments
If, after we confirm a booking, you change the service date, locations, access arrangements or the quantity or nature of the goods, or if circumstances arise that you did not disclose and which significantly affect the services, we may adjust the price accordingly. We will inform you of any such changes as soon as reasonably practicable.
5. Cancellations and Changes
5.1 Your right to cancel
You may cancel or amend your booking by giving us clear notice. Any cancellation or change may result in charges to cover our reasonable costs and loss of opportunity, particularly where we have reserved vehicles, staff and storage space for your booking.
5.2 Cancellation charges
We may apply the following general principles, unless otherwise stated in your booking confirmation:
If you cancel more than a reasonable notice period before the scheduled service date, we will normally refund any deposit paid, less any non recoverable costs we have incurred.
If you cancel within a short notice period, or on the day of service, we may charge a higher proportion of the quoted price, up to the full amount, depending on the notice time and our ability to reallocate resources.
We will always act fairly and proportionately when applying cancellation charges and will provide a breakdown of how the cancellation charge is calculated on request.
5.3 Changes to dates or scope
Requests to postpone or vary service dates, times or scope are subject to availability. If we can accommodate the change, we may adjust the price to reflect any additional or reduced work. If we cannot accommodate the change and you decide to cancel, the cancellation terms above will apply.
5.4 Cancellation by us
We may cancel or suspend the services if:
You do not pay any amounts due.
You fail to provide necessary information or cooperation.
Access to premises or locations is unsafe or unlawful.
External circumstances beyond our reasonable control, such as severe weather, transport disruption or regulatory restrictions, prevent us from safely or lawfully providing the services.
If we cancel for reasons within our control, we will refund any payments for services not provided. If we cancel for reasons beyond our control or due to your breach, we will act reasonably but may retain all or part of payments to cover our costs.
6. Customer Responsibilities
You are responsible for:
Ensuring that access is available at collection, storage and delivery locations, including obtaining any necessary permissions, permits or parking arrangements.
Preparing your goods appropriately, including secure packing where you have chosen to pack items yourself.
Separating and clearly labelling items that must not be moved or stored, and informing us of any items requiring special care.
Ensuring that all appliances are disconnected, defrosted and drained prior to collection.
Being present or appointing an authorised representative at collection and delivery addresses to guide our team and check items.
7. Excluded and Restricted Items
Unless we expressly agree in writing, we will not accept or handle:
Perishable items, food or living plants.
Hazardous, flammable, explosive or illegal substances or items.
Cash, jewellery, watches or other high value items such as precious metals, stones or collections.
Documents or items of special sentimental value where replacement would be impossible or highly disproportionate in cost.
If you include any such items without our knowledge or consent, you do so at your own risk and we will not be liable for any loss, damage or consequences arising.
8. Liability and Insurance
8.1 Standard liability
We will exercise reasonable care and skill in providing the services. Our liability for loss or damage to goods or property caused by our negligence or breach of contract will be limited to a reasonable and proportionate amount, taking into account the value of the goods and the price paid for the services, unless a higher level of cover is agreed.
8.2 Inventory and condition
Where practicable we may prepare an inventory of items collected for storage or removal. You should check and sign any inventory or delivery note to confirm accuracy. Our liability will not extend to pre existing damage, wear and tear, or deterioration that naturally occurs over time or as a result of the inherent characteristics of the goods.
8.3 Exclusions
We will not be liable for:
Loss or damage arising from your failure to pack goods safely when you have chosen to pack them yourself.
Loss or damage resulting from inaccurate information you provided.
Consequential or indirect losses, such as loss of profits, loss of opportunity, or emotional distress, except where such limitation is prohibited by law.
Events beyond our reasonable control, including but not limited to severe weather, strikes, transport disruptions, accidents caused by third parties, or acts of public authorities.
8.4 Insurance options
You are encouraged to consider separate insurance cover for your goods during removal and storage. Where we offer insurance or extended cover options, details will be provided separately. Any such cover will be subject to the terms of the relevant policy, which may include limits, exclusions and conditions that you must comply with.
8.5 Claims
You must notify us in writing of any loss or damage you believe to be our responsibility as soon as reasonably possible and in any event within a reasonable period after becoming aware of it. You should provide supporting evidence, such as photographs and proof of value. We will review your claim fairly and in good faith.
9. Storage Terms
9.1 Storage period
The initial storage period will be as agreed in your booking. Storage will continue on a rolling basis until terminated by either party with reasonable notice, subject to payment of all storage charges due up to the date of removal of goods from storage.
9.2 Access to stored goods
Access to stored goods is by prior arrangement only. We may charge a reasonable fee for handling goods in and out of storage or for special access outside normal operating hours. For security reasons, we may require identification and proof of authority before granting access.
9.3 Non payment of storage charges
If storage charges remain unpaid for a prolonged period, we may exercise a lien over your goods and, after giving reasonable notice, may sell or dispose of some or all of the goods to recover unpaid charges and reasonable costs. Any surplus funds after deducting charges and sale costs will be held for you.
10. Waste Regulations and Prohibited Disposal
10.1 Compliance with waste laws
We comply with applicable waste and environmental regulations when disposing of items as part of our services. You must not ask us to dispose of items unlawfully or in a manner contrary to these regulations.
10.2 Items for disposal
Where you request us to remove and dispose of items, this will be treated as a separate service subject to additional charges. We may decline to dispose of certain items if they are hazardous, controlled, or if disposal would breach environmental or waste management laws. You remain responsible for any unlawful items you present for disposal.
10.3 Incorrectly presented waste
If you wrongly describe or fail to disclose the nature of items you ask us to remove or dispose of, and this results in extra costs or regulatory issues, you may be liable for those costs and any associated regulatory consequences to the extent permitted by law.
11. Data Protection and Privacy
We will handle any personal information you provide in connection with your booking and the services in accordance with applicable data protection laws. We will use your personal data to manage your booking, provide services, process payments, handle queries and, where permitted, inform you of relevant services. We will not sell your personal data to third parties.
12. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our services, you should contact us as soon as possible with full details so that we can investigate and seek to resolve the issue. We will respond within a reasonable timeframe and attempt to resolve complaints amicably. If a dispute cannot be resolved between us directly, you may have rights to refer the matter to an appropriate dispute resolution or legal forum under UK law.
13. Variation of Terms
We may update these Terms and Conditions from time to time. The version in force at the time you make a booking will apply to that booking, unless a change is required by law or regulation and must apply retrospectively. We will make current versions of these terms available on request.
14. Severability
If any part of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions will continue in full force and effect. The invalid or unenforceable provision will, where possible, be interpreted so as to give effect to its commercial intent in a lawful manner.
15. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales. You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, except that consumers resident in other parts of the United Kingdom may also be able to bring proceedings in their local courts as permitted by law.
By proceeding with your booking or using our services, you confirm that you have read, understood and agree to these Terms and Conditions.
